RETURN POLICY

Our customer experience is very important to us and we, therefore, understand that there is sometimes a need to return goods. We are therefore happy to accept the return of faulty and damaged goods, provided that we receive your return request within 5 days of delivery. Below we have outlined the steps you need to take to request a return.

CUSTOMERS ARE REQUESTED TO CHECK ALL ITEMS WITHIN 5 DAYS, INCLUDING ALL ITEMS THAT ARE TO BE SHIPPED TO YOUR CUSTOMERS, AS WE WILL NOT ACCEPT ANY DAMAGES ONCE GOODS HAVE BEEN SHIPPED FROM YOUR PREMISES.

If you wish to return items that were supplied to you by BELVIC FURNITURE, please take the following actions in collaboration with BELVIC FURNITURE to help us resolve the situation.

1. Notify BELVIC FURNITURE of any damaged, faulty or missing items by sending an email to  claim@belvicfurniture.co.uk within 5 days of receipt of goods.  Claims that are reported after this period will not be accepted.
2. For all claims please fill in the form at the bottom of this policy.  All information required must be provided as claims with missing information will not be processed.
3. To process the claim we require PO / Order number which can be located on the outer packaging or labelled on back / underneath of the item. Please see images below for reference.
   (CREDIT WILL NOT BE PROCESSED WITHOUT THIS INFORMATION)
4. To process a claim we require full and close up image(s) of faulty or damaged part(s) of the item. Please see images below for reference
   (CREDIT WILL NOT BE PROCESSED WITHOUT THIS INFORMATION)
5. Where the defect or damage is easily repairable, we will take reasonable opportunity to repair the defected or damaged items.
6. If we cannot repair items we will, where appropriate, offer a reasonable discount for items that are still saleable. As a trading partner we do require you as a customer, to accept a reasonable discount to allow you to sell the product at a discounted price to your customer.
7. A credit note will be applied to your BELVIC FURNITURE account on approval of your claim.
8. For goods that do require collection, a credit note will be applied back to your BELVIC FURNITURE account on receipt of goods to our warehouse. Please be advised goods must be in their original packaging, as only goods in original packaging will be credited
9. Only goods on the original claims will be credited. Any extra goods returned without prior authorization will not be credited.
10. We will not issue a credit if goods have incurred further damage due to incorrect packaging
11. All failed collections will also incur a recollection charge of £30 per pallet or £10 per carton + vat.
12. We will send replacements wherever possible subject to stock availability and the nature of the product. Replacements will only be shipped once we receive the damaged/faulty goods.
13. Once received BELVIC FURNITURE will review the claim and aim to resolve it within 7-10 working days from receipt given we have received all required information. DURING BUSIER PERIODS THIS MAY TAKE LONGER.