Standard Furniture and Choice Guarantees
– Most of our sofa frames, dining table frames and bed frames are covered against manufacturing faults within 1-10 years excluding wear and tear. Please refer to the product page to see if an item has a 1–10 year frame guarantee
– Our 1-5 year frame guarantee is valid on all orders placed on or after 1 January 2021
– In addition, all our furniture comes with a one-year manufacturers’ guarantee, unless stated otherwise
– You may purchase an extended warranty, when placing your order, that covers you against accidental damage like stains, burns and breakage for complete peace of mind
– View our terms and conditions for more information on our guarantees, scopes of cover, exclusions and the claims process. Your statutory legal rights remain unaffected
2 year guarantee
2-year manufacturers’ guarantee:
– Some of our products come with a 2-year manufacturers’ guarantee, which is valid from the date of delivery. Your statutory legal rights remain unaffected
– Your guarantee covers all manufacturing faults with the below exceptions
– Please refer to the product page to see if a product has a 2-year guarantee
Guarantees do not cover:
– if the care instructions have not been followed
– general wear and tear such as scratches, marks, stains, fading or the softening of cushion fillings from normal, everyday use
– if there is any evidence of damage or misuse
– if the product has been incorrectly moved such as dragging or dropping
– if the product has been used in a commercial or non-domestic environment
– if damage or faults have been caused due to a domestic move
– if the product has been exposed to excessive heat, moisture or sunlight
– if the product is in an unsanitary condition or damage has been caused by pets
– if a third party fabric protectant has been applied to the furniture
– if the product has been modified or repaired
– if the product is not regularly maintained such as tightening loose bolts or turning the mattress regularly per the care instructions
– clearance and ex-display items
– if the product has been exported outside mainland UK including Channel Islands, Northern Ireland and Scottish Islands
5-year Extended warranty
– You can purchase an extended warranty that covers against accidental damage like stains, burns and breakage for complete peace of mind
– View our terms and conditions for more information on our guarantees, scopes of cover, exclusions and the claims process. Your statutory legal rights remain unaffected