My order has arrived damaged

We’re sorry to hear that. Please be assured that we’ll repair or replace any damaged item, or you can return it for a full refund.

If you notice any product or packaging damage, please record this on the driver’s terminal and where possible, call us while the driver is still there.

If possible, could you take some photos of the problem? Ideally one from a few centimeters away, one from about 60 cms and lastly one that captures the whole piece of furniture.

To resolve this as quickly as possible, please provide your order number, what the issue is and, ideally, the batch number/PO number (this can usually be located underneath the product or on the outside of the packaging if you still have it).

Please contact us through email or call us and we can sort this out for you.

My order has developed a fault

We’re sorry to hear that. All of our products are covered under a 12-month warranty unless otherwise stated.

If possible, could you take some photos of the problem? Ideally one from a few centimeters away, one from about 60 cms and lastly one that captures the whole piece of furniture.

To resolve this as quickly as possible, please provide your order number, what the issue is and, ideally, the batch number/PO number (this can usually be located underneath the product or on the outside of the packaging if you still have it).

Missing item or part:

We’re sorry that there’s something missing, please let us know and we’ll help you sort it out.

Contact us through live chat with the following information:-

✔️ Your order number

✔️ The item that’s missing or has a missing part/fixing kit

✔️ Description of the missing part (if applicable)

✔️ The PO number (this can usually be found underneath the product or on the outside of the packaging if you still have it)

Missing assembly kit

We’re sorry that there’s something missing, please let us know and we’ll help you sort it out.

Contact us through live chat with the following information:-

✔️ Your order number

✔️ The item that’s missing or has a missing part/fixing kit

✔️ Description of the missing part (if applicable)

✔️ The PO number (this can usually be found underneath the product or on the outside of the packaging if you still have it)

Missing assembly instructions

We’re sorry that there’s something missing, please let us know and we’ll help you sort it out.

Contact us through live chat with the following information:-

✔️ Your order number

✔️ The item that’s missing or has a missing part/fixing kit

✔️ Description of the missing part (if applicable)

✔️ The PO number (this can usually be found underneath the product or on the outside of the packaging if you still have it)